Category Archives: Association for Clinical Pastoral Education

A New Blog: Funeralization and Chaplain Services


Funeralization & Chaplain Services


You are invited to visit, follow and participate in this new specialist blog dedicated to funeral and memorial services, the important but frequently overlooked role of the interfaith bereavement chaplain,  and many other funeralization and deathcare topics.


This new blog will share with its readers a plethora of information on the funeral services niche, what to ask for, what to avoid, who to avoid, and what services you should ask for, if you are a consumer, or offer, if you are a funeral director, both during pre-arrangement meetings and when making immediate need arrangements.

Visit Funeralization & Chaplain Services blog here.
Join the Interfaith Chaplain group on Facebook here.
Learn about Chaplain Services available to you here.

We feel it is extremely important that consumers be offered the opportunity to consult and to talk to a professional interfaith bereavement chaplain, and that consumers should request such a conference; on the other hand, funeral homes should provide such an opportunity to all persons making funeral or memorial arrangements.

We are staunch supporters of the traditional funeral for all of its important psychological, spiritual, and cultural benefits. We are also strongly in support of locally owned and operated funeral homes as opposed to the corporate funeral groups and the factory-funeral service providers. Having said that, we do not believe that the traditional funeral should be outrageously extravagant or expensive but that it should be simple and dignified, personalized to reflect the family culture and the life of the deceased.

Welcome to this blog. Contribute to this blog. Make this blog a place of sharing.

Should you have any questions, please do not hesitate to contact Chaplain Harold at funeralization@gmail.com or, if you are in immediate need of chaplain services or bereavement support, please call Chaplain Harold at (518) 810-2700.

Visit us also on Facebook and become a friend!

Check the “Experts” — Giving Incorrect Advice

Summary: The deluge of information that floods us today from myriad “providers” on the Internet is the source of enormous confusion and misinformation. This misinformation affects not only the lay person but the professional as well. The most nefarious of these sources of confusion and misinformation affect those suffering at life’s transitions, points of existential crisis, health, life and death. Some of these websites and blogs claim to be written by persons with extensive knowledge to share; others, regrettably, are written by self – appointed pundits whose ignorance is conspicuous only to the trained professional. This means that much that the narcissistic charlatans publish makes it under the radar and is accepted by many unwary information consumers as being good, reliable information when, in fact, it’s not worth the bandwidth its transmitting on. This article reviews one such site, funeralOne, that alleges to support the funeral services industry. Sites such as funeralOne must be vetted by responsible professionals.

sheeple-eating-up-liesThe glut of information both reliable and questionable, and the possibility of instant answers, and hence instant gratification, have contributed to the general population’s low standards for quality in much of what it consumes, including the information and education they receive. This comment applies not only to the millenials whose extreme lows apply to just about everything in their generation from  the quality of their education, morals, self-esteem, tolerance of failure, etc., etc., etc. but also to many professions, including the pastoral care professions and other helping professions, most notably the funeral service profession. The problem is that ignorant Gen Ys and Gen Zs, millenials and centennials, are dominating the media and the less tech – savvy boomers and Xers are subject to the millennial penchant for laziness and ignorance, and instantaneous gratification even at the expense of accuracy and substance.

I subscribe to a number of professional information providers both in print and online, and in the process I have learned to become very critical, if not cynical, of what I receive in my mailbox or inbox. While, at least in some disciplines, the publishing industry continues to have some scruples about what gets ink — or bandwidth nowadays — and what does not, and many respectable journals continue to subject submissions to peer review, the online publishing is an abyss of garbage and misinformation.

This article is focusing on one such publishing activity that directs its attention to the funeral service industry and is a fine example of the kind of narcissism we are combating on almost a moment-by-moment basis. I’m talking about the online blog funeralOne, which provides the following self-description:

funeralOne is a personalization, technology, and consulting company for the funeral care profession. funeralOne’s core services include strategic funeral home web site design, personal funeral service consulting, and funeral tribute video software. Committed to delivering innovation, funeralOne collaborates with its clients to help them reach their full market potential. With deep industry expertise, broad resources and a proven track record, funeralOne can mobilize the right people, skills, and technologies to help clients reach their customers in new ways. (funeralOne, last accessed on November 26, 2016. Emphasis added)

Seems like they want to take over the roles of mortuary science education, board examination and licensing, and the function of the funeral service residency requirement because you can get all that at funeralOne. There’s only one problem with this utopia of [mis]information and consulting services for the “funeral care profession”, whatever that is, and that problem is that much of the information published by funeralOne is poorly edited, full of mistakes, loaded with factoids, and generally unreliable.

funeralOne's Chastain

funeralOne’s Chastain

I’m a firm believer that one swallow doesn’t make a summer, and so I look beyond one example to form an opinion. I’ve done this on the funeralOne site and found that there is a pattern. One example of the overall pattern presented by funeralOne is by one of its most prolific misinformation and disinformation specialists, one Rilee Chastain (Hi! I’m Rilee Chastain), who allegedly graduated “cum laude” from Columbia College (Chicago) with a degree in Guess what? journalism – doesn’t say a hell of a lot for Columbia’s journalism program, does it? We’ll use just one of her many poorly written articles providing the “funeral care industry” with unreliable “industry expertise”. The article is entitled “3 Things You Need to Know About Hispanic Funerals.” (last accessed on November 26, 2016).

When differentiating the use of Hispanic, Latino, Latin, Louis E. V. Nevaer of Hispanic Economics writes:

This all said, Hispanics, Latinos, and Latins are distinct individuals, who, at times, loathe one another, and, on occasion, seethe when grouped together. Say “Latino” to the wrong person, and an unintended insult results. Say “Hispanic” to the wrong person, and you will be dismissed as being “prejudiced.” It is important to remember that “Hispanic” and “Latino” can each be considered a pejorative, depending on the listener’s sensibilities. What can be said with certainty is that, intellectually, “Latino,” used when speaking in English, is the name given to the children of the Hispanic diaspora in the United States. (“Hispanic” versus “Latino” versus “Latin” (last accessed on November 27, 2016).

So, even giving Ms Chastain the benefit of doubt, she is writing about the Spanish-speaking ethnic community in the United States that embraces the vast culturally diverse geographical groups that include the Caribbeans, the Central Americans, South Americans, Mexicans, as well as the Spanish-speaking populations in the United States.  Chastain lumps them all together and yet insists that her readers be “culturally sensistive.” But since the 1990’s Latino has been used to describe those Hispanics born in the United States. (Meanwhile, Chicano and Mexican American have fallen out of popular usage.)

So it’s rather unclear which group is Ms Chastain’s subject, and it doesn’t become any clearer as we read her sometimes offensive article, which becomes the poster-article for all such wannabe pundits for the mortuary service professional

ConnectingDirectors' Thogmartin

ConnectingDirectors’ Thogmartin

I’d also include here the online publication Connecting Directors by Disrupt Media and its founder Ryan Thogmartin, which at least publishes excerpts and borrowings from more authoritative sources, sparing one the ordeal of being exposed only to Disrupt’s and Mr Thogmartin’s marketing videos and silly interviews.. ConnectingDirectors also describes itself as:

ConnectingDirectors.com is the premier progressive online publication for funeral professionals. ConnectingDirectors.com is now a thriving global publication with a reader base of over 15,000 of the most elite and forward-thinking professionals in the industry. Founder and CEO Ryan Thogmartin has a vision for where the funeral profession is headed, and has used that vision to successfully position the site as the leading online resource for funeral professionals.

Every narcissist can find a home on the Internet as Thogmartin’s self-description proves:

Ryan Thogmartin is a death care entrepreneur and the CEO of DISRUPT Media and creator of ConnectingDirectors.com. | Follower of Christ | Husband | Father | Entrepreneur | Host of #DISRUPTu! and #FUNERALnationtv | Lover of Skittles

ConnectingDirectors also has the dubious distinction of republishing many of funeralOne’s substandard information posts.

dia-de-los-muertosBack to funeralOne. We must note that Ms Chastain does select a traditional Mexican Día de los Muertos image of an ornate skull, which tends to focus one on a more Mexican ethnic version of the “Hispanic” in the title, in which case, Ms Chastain’s article falls even farther from the mark. This is where we get the strong impression that funeralOne and Ms Chastain have no clue about what they’re writing. If this is how funeralOne expects to provide their clients with “deep industry expertise” they should find another job; what’s true, though, is funeralOne’s claim that it is “delivering innovation,” the factoids in Ms Chastain’s article are certainly innovative, even fictional.

In her opening paragraph Ms Chastain affirms, even if only in the broadest general strokes, that her intended audience is “in the business of giving people meaningful funeral and memorial services…no matter what their background may be.” I don’t think the funeral homes, with whom I have the privilege of working, are in the business of “giving” anyone anything, their goal is to provide a service within a price range affordable by the customer; if that service happens to be meaningful or memorable certainly depends on the customer’s preferences and how the service is orchestrated. Many funeral service providers offer direct cremation and burial services because that’s what the customer wants; I fail to see how direct services are meaningful. But detail doesn’t seem to be Chastain’s forté.

Moving on. Ms Chastain writes the truism that “every culture has their own unique traditions” and includes in that statement that this includes “even the length of the celebration process” I’ve been providing interfaith officiation services for some years now and I’ve not come across the phrase “celebration process” in practice nor in the literature. Wonder where that neologism came from and what it actually means? (Editor’s Note: “Celebration process” is a neologism that belongs in the same class as the funeral innovator’s creations like “experience economy,” “competitive reality,” and other inventions that serve only to make a provider’s intentions more cryptic.)

Ms Chastain first becomes mildly offensive when she arrogantly announces that she knows the right way we should be doing things and she’s going to tell us all about it: “So it’s important that you know the right way to do that for families of different backgrounds and traditions.” Gee, Mr Funeral Director of 10, 20, 30, 40 years! Why didn’t you ever think of that? And you directors of mortuary science programs, Why didn’t you ever think of that? And seminaries and CPE programs, where’d you drop the ball? Aren’t we lucky to have the Rilee Chastains and funeralOnes of the world there to get us on track with new concepts, new ethnicities, new vocabulary, and new ways of doing things?

And so, again, Ms Chastain writes that the “Hispanic community” and “Hispanic Americans” (Wotz that?) are a “massive part of the United States’ population…1 of 6 residents [sic] nationwide”; by our math that’s about 16.6%. (For ethic group statistics for Population of the United States by Race and Hispanic/Latino Origin, Census 2000 and 2010,  last accessed on November 27, 2016). According to Ms Chastain, the “Hispanic” population will be “one third of citizens” in the US in the US. Are we comparing apple with oranges, “residents” with “citizens”? According to Ms Chastain it appears that Hispanics are Latinos and “residents” are “citizens”. But then, we have to remember, funeralOne through Ms Chastain, is “providing deep industry expertise” and “delivering innovation.” (See “What’s the difference between Hispanic and Latino?“) Our guess is that Ms Chastain graduated from a non-English journalism program.

so-called journalismMs Chastain writes that a “large percentage of Hispanic families are Catholic”, that this fact influences many aspects of Hispanic culture””–Hold on! Isn’t religion an element of culture? OK. We’re splitting hairs, you say. But Ms Chastain confuses just about everything making religion equivalent to spirituality, “prayer and worship” into “rituals surrounding death” and making the casket “a sacred shrine of sorts”– and here’s where Ms Chastain’s real ignorance is glaringly conspicuous — including images or statues of religious idols. Yes, dear reader, Chastain writes that these religious images and statues are “religious idols”!!! Does any Catholic or Christian have anything to say about Ms Chastain’s religious, cultural, “deep industry” expertise, or the quality of her facts?

Chastain mentions the Virgin Mary several times in the article, once as “a popular representative of the religion in Hispanic funerals”, and again as being “strongly represented in these family-oriented traditions”, again mentioning that the mourners “often gather to adorn the casket with statues or prayer cards and rosaries of the blessed mother.” What’s particularly ignorant in this statement is the “rosaries of the blessed mother”: I’m not sure what a “rosary of the blessed mother” and the fact that “blessed mother” is in lower case and not capitalized makes it unclear what Chastain means.

Another neologism is “overnight wakes”. My initial guess would be that Chastain means overnight or all-night vigils as are practiced in a number of denominations. Chastain obviously does not have an education in the field to know the correct terminology but then she and funeralOne are only “delivering deep industry expertise.” But we’re not convinced it’s deep funeral industry expertise. Maybe it’s deep fertilizer industry expertise. Who knows?

The third thing we professionals need to know about, according to Ms Chastain and funeralOne, is that “Hispanic funerals are a traditionally social event” a “Celebration of Life. Chastain goes on to say that food and drinks are often served at wakes. Somehow Ms Chastain hasn’t heard about some states’ health laws that prohibit food and beverages in funeral homes. All of the “Hispanic” funerals at which I have officiated were pretty somber, serious affairs. All were in funeral homes. An food and beverages were never served during the wake or vigil. Certainly no jokes or games were evident, and maybe I am going to the wrong parties or at least not the kind of parties funeralOne or Ms Chastain throw, because none of the “Hispanic” funerals I have done were like any party I’ve been to. I could go on about funeralOne and this article by Chastain but I think I’ve made my point. Truth be told, the article continues in this same fashion and only continues to illustrate my points already made. Any real death-care professional should be incensed by these phonies and imposters offering their ignorance and stupidity as “deep industry expertise.” Any journalist worthy of her keyboard should be expected to be thorough, factual, and accurate, and to have done her homework.

Got 'shrooms?

Got ‘shrooms?

The funeralOne blog, its posts, and its contributors should serve as a warning and as an example of the ignorance and half-baked misinformation and narcissists offering their ignorance as expertise. The problem is endemic and is only getting worse. As a thanatologist and professional, I urge all of my readers to get their information from authoritative, documented, reliable sources and to forget about these toadstools that pop up when it gets dark and, which when consumed, are hallucinogenic at best, and intellectually and economically in their general effects.

What is particularly unsettling is the fact that this article, to my knowledge, is the first to call these charlatans and those of their ilk out and to make them accountable for their propagation of ignorance. Why is that? Do the rest of the profession read this stuff and just let it pass through their rectums unnoticed? We are all accountable, and it’s high time we realized that.

As professionals, we have a responsibility to ourselves to ensure that we are aware of what’s out there; a responsibility to each other to ensure that we police the information that’s out there and ensure that only quality information is available; a responsibility to those who seek our care and to ensure that they are treated fairly and with compassion. This includes ensuring that the self – proclaimed experts providing substandard information anywhere, are put on notice and purged from the public view. Short of government censorship, we have to assume the responsibility for the health of our profession and this starts with good information and effective education of ourselves, our colleagues, and the people we serve.

Don't be their puppets! Cut the strings of disinformation!

Don’t be their puppets! Cut the strings of disinformation!

Missing the Mark: Are the suffering ones really being served?


Are we hearing the cries for help? Are we really relieving the suffering caused by our “care”? This is a question I have been asking myself for several years now, after having done an elective 400 hour intensive clinical pastoral education unit at Albany Medical Center (AMC), a 600+ bed regional acute, primary, secondary, tertiary care teaching hospital in Albany, New York. For about four years now I have been tracking the Pastoral Care department there and,  over that period, have been able to make some on-site, personal observations of the “pastoral care” being provided at AMC, and must report that, at best, the overall care was very disappointing.


Are we hearing the cry for help?

Are we hearing the cry for help?

If AMC is representative of the state of “pastoral care” in the Northeast or in the United States as a whole, what does that say about all those words and ink spilled in the scientific, clinical, and professional journals about “relief of suffering?” Is it all pablum-puking palaver from the top of the ivory towers? Wishful thinking? Are the chaplaincy organizations and “certifying bodies” simply self-serving special interest (their own) groups providing certificates for cash, and satisfying the paper-mill appetites of both consumers and human resources dullards? We want certificates not skills or competence? It would seem so from our observation point.

As an informal survey, we looked at the AMC pastoral care staff page on the AMC web site and reviewed the credentials of the people working in pastoral care at that hospital. Here’s what we found:

The travesty and biggest joke that healthcare facilities — I mean hospitals offering primary, secondary, tertiary, and the rarer quaternary care — and skilled nursing facilities, including those offering rehabilitation,  are foisting on the paying pubic is that they offer what is commonly called “pastoral care,” a term eschewed by those of us who are really professional chaplains because “pastoral” is a hugely Christian term and serves to alienate non-Christian traditions. Fancy that! Far from appreciating what a real chaplain is, most of our healthcare organizations use a discriminatory term to describe the paltry spiritual support they think they provide, but in fact are not providing.

Most facilities rely on volunteer pastoral care, that is, local “visiting clergy” who drop in and wander around cold-calling (dropping in on patients or residents) or visiting their own church members. As for those that actually have a paid— and reimbursed chaplaincy program — the composition of that staff raises concerns about competency and bias. Seriously.

Really? We don't think so!

Really? We don’t think so!

One regional medical center in Albany, New York, Albany Medical Center — the institution does a great deal of public relations and advertising and is more in the real estate business than healthcare — shows a staff of 14, including chaplain interns, chaplain residents, full- and part-time/on-call “chaplains”: Pastoral Care Manager Jake Marvel (personal acquaintance), is a Reformed Church of America (RCA) clergyperson. The RCA is a minor denomination, an offshoot of the Dutch Reformed Church, and Calvinist in its doctrines, rightist liberal Christianity in its leanings; Harlan Ratmeyer (persoanl acquaintance), is director of a chaplain training program, a RCA minister, in his late 70’s and beyond retirement; biased and distracted. Staff Chaplain Yervant Kutchukian, is an Armenian Orthodox, with apparently various contemplative interests. Pastoral Care department secretary, Elizabeth Hall, is Roman Catholic, but doesn’t work as a pastoral care provider despite having several units of chaplain training — most of which was apparently acquired by sitting behind her desk. Aloysius Kabunga is a native of Uganda, Black African, with some seminary training and an eclectic educational background but no stated faith tradition (do we assume he’s some sort of Christian adherent?). Valerie Cox, female, another African American on staff, is an “ordained” Baptist minister with a degree from a “bible institute,” whatever that means. Kabanga BoswamiNO! I didn’t make that up — is yet another Black African on staff, from the Democratic Republic of Congo, has degrees in business admin, computer science and divinity. Marjorie S McCoy, female, Buddhist adherent to an American Buddhist tradition, has a B.A. in comparative religions, worked as attorney for 23 years, was a hospice volunteer for six years, and is now an intern in chaplaincy — this means she’s out there on the floors at AMC with little or no training. YA is a staff chaplain but I can’t make out his actual credentials from his blurb. Mary C. Craven, white female, has some credentials and 9 units of clinical pastoral education at AMC (she’s Roman Catholic by tradition). Two Roman Catholic priests serve as chaplains at AMC Kenneth Gregory and Robert DeLeon, enough said. A rabbi and an imam serve the Jewish and Muslim traditions at AMC but are not “staff” in that they are on-call, for their own people. At AMC, the Roman Catholic chaplains serve on an alternating day schedule; I have experienced situations at AMC when neither RC chaplain was available. Naturally, the on-call rabbi and imam restrict their care to their faith tradition. So that’s 4 chaplains out of the total of 14 that serve their specific faith groups: Roman Catholicism, Judaism, Islam. Two part-time chaplains, one cultural Pakistani male, Younas Azad (personal knowledge) and one elderly white female, M. Craven (personal knowledge). That leaves 4 “chaplain residents” who are still in training, under the supervision of HR, and four “full-time” staff. Of the four “chaplain residents” 2 are black African males, unknown traditions, and one is an African American female, Baptist tradition. The remaining chaplain-in-training is a white female, Buddhist, with a law background who served as a hospice volunteer. The remainder of the AMC pastoral care “full-time” staff includes two RCA ministers who are PC manager and director, and a secretary.

It needs to be said that the information provided above is publicly available at Meet the Staff and is not provided as a statement of competence or as an assessment of effectiveness of the individuals or of the department as a whole. I’m presenting it as an example of what a 600-bed regional acute, primary, secondary and tertiary care, trauma center, teaching hospital provides by way of spriritual care. Now, I have to ask my readers, given the composition of the PC staff — excluding the secretary, the part-timers, and the rabbi, imam and Catholic priests, who obviously see their own people, What do you think of the composition of the Albany Medical Center “pastoral care” staff? Presuming Albany Medical Center is a fair representation of the state of pastoral care in most similar institutions, What do you think of the likely cultural competency of the staff? Think of it this way, if you were an 84-year old white female, How open or vulnerable would you feel if one of the resident chaplains paid you a visit? How well served do you think the mainline traditions are served by the composition of the AMC pastoral care staff? Finally, do what I did and visit the site and ask yourself the question, “How well served are the some 600+ patients of AMC by this handful of questionably trained pastoral care providers?”

Treating the Parts while Indifferent to the Whole

Treating the Parts while Indifferent to the Whole

We chose Albany Medical Center because of its size, the extent of its services, its PR/advertising claims, and because we have personal knowledge about and experience with that institution. A simple online investigation of most of the other major hospitals in the Albany,  New York, area, including Schenectady and Rensselaer counties, doesn’t provide much satisfaction. Most simply describe a vague “spiritual care” or “pastoral care” entity but not much more. None provide a staff page, which indicates quite clearly to us that they have none and that all of their pastoral care activity is provided by volunteer (= untrained, non-professionals), ancient RC nuns (that’s all that’s left), or “visiting clergy.” Point made. How is it that these so-called healthcare providers get away with not providing total healthcare?

Our conclusion is obvious: Our healthcare institutions — and we include here most hospitals, nursing homes, rehabilitation facilities, etc. — do not provide competent spiritual care for patients, residents and clients. These institutions donot provide “care” but provide only “procedures.” They operate almost exclusively on the biomedical model which has been around for more than 100 years unchanged, and is based on the body-mind duality espoused by Descartes, the so-called Cartesian duality, in which healthcare treats physical complaints, everything else is in the “spiritual” realm.  In other words, our healthcare institutions treat the disease (the physical manifestations) not the illness, not the person. The treatment received in our healthcare institutions is procedural in nature and the very procedures done as treatment are the source of significant suffering, to which our “care” providers are either indifferent or of which they are ignorant.

Considering that the region we are considering, the Capital District in New York State, a region comprising the counties of Albany, Rensselaer, Schenectady, parts of Greene County, and other areas, we are talking about at least 28 hospitals and 56 nursing homes/rehabilitation facilities. The question we should be asking ourselves is not what kind of care is, rather what procedures are done, but how much suffering those environments and  procedures are causing, and what is being done to relive the total suffering of the patients, residents, and clients?

Please leave us a comment but please be specific and focus on the questions we’ve posed above. We’ve tried to be non-judgmental in presenting the facts; all we ask is for your honest opinion about the pastoral care situation at this regional 600+ bed teaching hospital.

The True Story of Our Healthcare System

The True Story of Our Healthcare System and
Relief of Suffering

New Blog Feature: Articles and Essays

Death Awareness & Education

Death Awareness & Education

Check out the new feature called Articles & Essays. I’m posting my articles and essays for readers who want to read them online or download them.

Try it out and let me know what you think!

Peace and blessings!
Rev. Ch. Harold

Register Now for the Thanatology Café at the RCS Community Library

Please Note: We have just been informed by the RCS Community library that the Thanatology Café sign-up sheets at the RCS Community Library are kept in a binder behind the check-out desk. You must ask a staff member for the book to sign up. 

register-nowWe recently announced an exciting new program coming to the RCS Community Library. The program, which plans to meet regularly monthly and will be supplemented by extraordinary meetings for smaller groups to discuss special topics focusing on death, dying, coping, grief, and death-related topics, has published its Initial Registration Form that can be completed before the Saturday, April 9, 2016, session at the RCS Community Library, from 2:00 – 4:00 p.m.

The organizers encourage interested participants to download and printout the form and to bring it the the April 9 session; that will save time and will leave more time for the conversations.

Sign-up sheets are also available at the RCS Community library, but interested persons can also R.S.V.P. their intention to attend by sending an e-mail to thanatology.cafe@gmail.com.

We are informed that local churches, fire and rescue departments, police departments, EMS, schools and local funeral directors have been contacted and urged to send representatives.

It’s an important program and will deal with a subject that really needs to be talked about more. It promises to be an outstanding opportunity for sharing, learning and information. Don’t miss it.

register now_red

Initial Registration Form

Of course, if you have any questions, please e-mail the organizers at thanatology.cafe@gmail.com. They will get right back to you with an answer.

Please click the Register Now image to display and download or print out the Initial Registration from, fill it out as completely as possible, and bring it with you to the Thanatology Cafe session on April 9, 2016, at the RCS Community Library, 95 Main Street, Ravena, New York. The session starts promptly at 2 p.m. so please be on time.

And in the meantime, visit the Thanatolgy Café blog.

Well be there and we hope you will be too; we are looking forward to meeting and chatting with you on April 9th!

The Editor

The Editor

 

Funeral Homes and Funeral Directors Need to Provide for Spiritual Care

It’s a recognized fact, one that’s been the subject of scientific research and innumerable articles in the professional journals for more than 20 years! That fact is that healthcare and deathcare providers must get with the program and provide holistic services to their clients, and that holistic care must include spiritual care. It’s a recognized fact today that no care, whether of the living or the dead (which is actually care of the living, the survivors), is complete without caring for mind, body and spirit. So why do so many providers chaff at the bit when we offer them the opportunity to provide a complete care package to their consumers?

It’s only natural, almost excusable, that many funeral directors, who have to face death and grieving on a daily basis, become a bit remote from their clients’ experience of the death of a loved one, an unique and transformational experience. That’s why we very strongly recommend spiritual care also for the funeral home staff; they have to reconnect with their human experiences, they have to work through their own experiences of grief, even the grief of others. They, too, are affected, even if they are not consciously aware of it.

Funeral Homes and their Directors Must Get With the Program!

caring for mind body and spirity

Current Awareness and Continuing Education

Current awareness is part of any professional’s ongoing education. That’s why I subscribe to a number of thanatopraxis (the practice of death care; mortuary science and practice) information sources like Connecting Directors, FuneralOne and NFDA, and a number of death, dying, bereavement, grief blog sites such as MaryMac and Everplans; I participate in several continuing education courses and events each year at the NCDE (National Center for Death Education Center) at Mt Ida College and HealthCare Chaplaincy Network and ; I am a member of ADEC (Association for Death Education and Counseling),   and am preparing for fellow certification in death education and counseling, and I share the wealth of knowledge and information I acquire through my blogs, Spirituality, Bereavement & Griefcare, Pastoral Care, and Homiletics and Spiritual Care, where I publish many of my funeral and memorial homilies.

Thanatology Café Events

I’m currently canvassing venues like public libraries, social and benevolent organizations, even churches to host my Thanatology Café events, regular gatherings, where people can hear about and talk about death and death–related subjects, with the collaboration of local funeral homes and funeral directors. This is atwitter grief mourning unique opportunity to learn about death planning, dying, the dying process, death, and after-death care and disposition of the remains. My planned Thanatology Café events will be eye- and mind-opening experiences for everyone involved. Please stay tuned for announcements on my blogs, Facebook and LinkedIn. Find me and my tweets on Twitter at @chaplainharold.

Why all of this in addition to my bereavement chaplaincy practice? Because I, like you, appreciate the fact that death care is really care of the living, and I want to persuade funeral services providers, funeral homes, and funeral directors and their staffs that while they are operating a business, they are practicing an important ministry both the the dead and to the living. It is a tragic and avoidable development in many funeral homes that their goal is to attract as many families as possible in their most difficult moments, to get as many bodies as possible, to move them out the door as fast as possible, to dispose of them as quickly as possible. They manage to do this by appealing to the idolatry of money—we can make grandpa disappear cheaper than the competition. And our death-denying, self-centered culture just eats all of this up. What they don’t understand is the incredible damage they, both the body-disposal services and their customers, are causing to the memory of the deceased, his or her meaning and legacy to the living, to the bereaved in terms of their spirituality and growth, and to the culture and society at large. We need to think outside of the box, people, and return to being human, beings created in the image of the divine. Not just some rubbish that has to be collected and disposed of as neatly and quickly as possible!

griefcareThis past week I spent some time visiting funeral home sites in the Albany, Schenectady, Rensselaer, Greene counties to survey their coverage of spiritual care. As you might guess, the coverage was very poor. While most sites had a Resources page, that page included almost exclusively restaurants and florists, some included hotels and other accommodations. About 5 % even hinted at spirituality or pastoral care services on the site, even fewer referred to spiritual services on the Resources page. This is a serious failure in terms of providing complete service to the bereaved; it’s an ominous development in the death care industry. But it can be fixed.

I have spent years of formal study and have been awarded several degrees, I regularly attend courses and continuing education events to remain on top of the field and as up to date as possible, I subscribe to numerous funeral industry and death, dying, bereavement, grief resources for current awareness, information, and much more. I surf and read funeral home websites to keep abreast of how current they are and what they are doing.

The end result of all of this effort is so that I can provide personalized, specialist interfaith and humanistic chaplaincy services to participating funeral homes and their families in the S.A.R.G. region (Schenectady, Albany, Rensselaer, Green counties in New York state; BTW, did you know Sarg is German for coffin?). I offer those services to funeral homes, hospitals, nursing homes because it’s a recognized essential service to those confronted with spiritual and existential crisis, like the dying and the bereaved.

Part of the problem is with the families themselves

But, regrettably, too many funeral homes, hospitals, nursing homes are either slow learners or just indifferent to the holistic care of their clients. Why is that? We seriously have to ask. Part of the problem is with the families themselves: They simply don’t ask the right question. They should be asking: What can you provide me in terms of spiritual care to get me through this spiritually, emotionally, in terms of how I can use this experience for growth? Yes, that’s quite a mouthful, but that’s why I’m providing the words.

griefcare-finalIn the past, I’ve offered funeral homes or funeral home groups this service through my mailings and many of them have accepted my offerings. But I’d like to invite you to take one further step: I’d like to see you, my readers, do your part to ensure that our funeral homes and funeral directors are aware of the need to provide spiritual care to the bereaved in the context of providing post-mortem services. I’d like you, my readers, including funeral home operators, funeral directors, and families to be the the leaders in listing on your Resources page sources of spiritual care to the bereaved before the death, during the dying process, at the time of death, and during the final rites for the dead. I’d like to encourage families both at the time of making pre-arrangements as well as when making urgent arrangements, to ask about what the funeral home provides in terms of spiritual care and personalized funeral and memorial services.

Spiritual care is an important aspect of care in the funeral arrangement package!

If you’re familiar with the research and publications over the past two decades, you’ll know that spiritual care is an important aspect of care in the funeral professions. So why are funeral homes and funeral directors so slow to react to this reality? The likely answer is this: Because they can! I’d like also to challenge funeral homes and funeral directors to take the necessary steps to explore spiritual care resources and providers in their service areas, and to make those resources available to their families. Listing those resources and services on your funeral home’s Resources page, and noting that your funeral home has an on-call chaplain is a valuable opportunity for your funeral home to confidently inform your families that you offer a complete spectrum of services with a trained, expert, on–call chaplain. Read the trade literature if you have any doubts about this fact.

Rev. Art Lillicropp performs a Blessing of the Hands Ceremony for Kaiser nurses, Thursday, May 9, 2013.

I’m attaching an example of an entry for your Resources page, and hope that you’ll agree to post it on your site. In return, you’ll be providing access to on-call pastoral and spiritual care for your families (arranged through your funeral home), and you’ll be adding an important and much appreciated service to your program.

Of course, I at all times extend the invitation to funeral homes and funeral directors to contact me if they want further information or if they’d like to meet face–to–face to discuss a collaboration, or if they’d like to have a chaplain present at the arrangements conference with the family. They or the family can contact me either by email or by telephone. I am always very happy to meet with the funeral home or with families to discuss how we can best work together to provide the bereaved and their families and friends with this essential service.

Once again, thank you so very much for taking the time to read my material. I hope you find my observations informed and useful. In the meantime, I’ll look forward to hearing from you when you leave a comment on this post.

Chaplain Harold

If you are a funeral home or funeral director and would like to have some sample texts for placement on your website Resources page, please click this link:
Resource Page Texts for Download or Copying.

On the difference or Equivalence of Pastor/Chaplain

Is There a Distinction that Needs to be Drawn Between a Practitioner’s Playing the Role of Pastor or that of Chaplain?

I was a bit bemused by the persistence of the tendency to Bible-thump one’s way through any such discussion

I recently engaged several colleagues on the question of chaplaincy or pastoring. I was a bit bemused by the persistence of the tendency to Bible-thump one’s way through any such discussion, while advocating an interfaith approach as advanced by the adherents of the CPE agenda. I thought I’d share my contribution to the discussion.

listen-with-heartIt is my contention that we should not advance the notion of a “versus” or “as opposed to” when discussing chaplaincy or pastoring. While it is true that some traditions, the Hebrew and Islamic, for example, eschew the notion of “pastor” or “shepherd” for cultural or traditional, even ethical reasons, in the broader sense all chaplains are in fact “pastors,” while all pastors (in the conventional sense) are not necessarily “chaplains” (or critically speaking, even pastors!). In fact, I object in principal to the biased terminology we so frequently use in our vocations, “pastoral care” department, because it tends to be exclusive. I personally prefer spriritual care provider (although in my professional materials I do use pastoral care). Moreover, most people, even those in the vocation, tend to associate pastoral with pastors and thus with some sort of clergy or ordained service provider (usually with no questions asked and we all know about the profanation of ordination); that in itself is a misfortune for all concerned. But the much-touted CPE doesn’t do much to clarify the issues for interns or residents, and we still see chaplains “certified” by the self-proclaimed arbitors of chaplaincy who are just as ignorant after several years of “education” as they were before.

A case in point is taken from the scenario presented by the initiator of the discussion who describes walking into a Jewish patient’s room with a Christian clerical collar, which I characterized as benign “ignorance” but in reality was outright insensitive and would indicate that the “chaplain” in question did not do any initial preparation before launching out on rounds or visitations.clerical collar pc I might fraternally suggest that in future, whether you are a chaplain or a pastoral care associate, to check the chart briefly or dialogue with the nurse assigned to that patient before you visit. The offending chaplain actually says that he was aware that the patient was dying and had no family, so it seems rather odd that the chaplain did not appreciate the patient’s faith tradition and, if it wasn’t in the chart, that he didn’t consult with the immediate caregiver (nurse or LPN).

I also questioned the fact that the visiting chaplain was aware that the man was “Jewish”. Being Jewish immediately identifies one as being associated with a certain cultural, socio-religious tradition, after all, one does not call one’s self “Jewish” except to identify one’s self as a Jew.  So this also raises the question of whether the chaplain in question was indifferent to the possibility that this dying man might have welcomed a visit by a rabbi, or that the chaplain did not make or offer to make a referral. Such sensitivity may have been a great comfort to the man, who might have found great refuge in his tradition and prayers. So I identify a boundary issue in this behavior, too; an issue of knowing one’s limits.

This situation also sends up red flags in that it clearly indicates that the institution did not do a spiritual assessment of this patient, much less a spiritual evaluation or history, which also reveals a glaring ignorance of the now widely inaugurated JCAHO and HIPA scoring categories relating to patient spiritual care.

The scenario I describe above should be instructive to us all and I thank the so-called chaplain for the inadvertent teaching/learning moment he has provided.

Finally, in the dying process I don’t feel there’s a heck of a lot of “pastoring” left to be done, unless it’s for the survivors. In my experience, in end-of-life situations I am more of a presence and spiritual guide/companion. While that may arguably be part of pastoring in a general sense, I feel that the actual mission of pastoring contrasts in praxis with the mission of spiritual accompaniment at end-of-life or in an existential crisis.

plant in handIt’s rather like the difference between evangelization and catechesis, if you have that in your tradition. One takes care of the basics and gets the seed started (evangelization), the other (catechesis) ends in the care and nurturing to harvest time.

Listening to hearAnother colleague mentioned in a rather cliché fashion with which we are all familiar when listening to the CPE crowd, that CPE trains one to listen. I disagree with such responses such as “CPE “teaches” one to listen.” I’m not quite sure how that works but in my divinity training and three years of supervised pastoral formation, and my participation in and disappointment with a rather popular CPE program in a large trauma center in Albany, New York, which fell far short of even my minimum aspirations, I don’t think that people can be “taught to listen” they may listen, but they don’t listen deeply. I know that from experience the deep listening skill comes from deep within one’s self, once one is comfortable with one’s self, and can leave one’s self for the time it takes to absorb and process the patient’s narrative. It’s that kind of listening that might be part of qualifying an aspirant to be spiritual care provider but it certainly isn’t the be all and end all.

The serene face of the large Buddha his long wise curvaceous ears at once loving and open to the woes of the world: Compassionate.

The serene face of the Buddha, his long wise curvaceous ears at once loving and open to the woes of the world: Compassionate.

Deep listening is the act of sinking into a serene quiet place, and awakening a receptive awareness of the other. By entering quiet and becoming aware of the other, we move out of and beyond our ego-driven chaos to become open to the divine messages within us and shared with us by the other. Imagine the irony here is that we so often complain of the pain of not having been heard, but we are so guilty ourselves of being deaf to, not hearing the innate wisdom from within ourselves and shared with us by others. When we learn to accept emptiness, when quiet, we instinctively trust in the guidance of sacred voices far more profoundly than what our bullying brains and the busy buzz of life would have us hear. And we listen, respond with silence.

In fact, having examined quite a number of CPE curricula and having developed continuing quality improvement curricula for the healthcare chaplaincy department, I find that the current CPE programs and their associated certification elements serve only to promote a burocratic and very branded form of “pastoral” care, and that branded product falls short of most suffering persons’ real needs. helpingIt’s the proprietary nature and standardization (viz. uniformization, homogenization) of the learning that deals the death blow to an appreciation (1) of the universal truths and values shared by all human beings, (2) the beauty in the diversity of traditions and how to appreciate and be enriched by a certain mutuality, (3) the possible pitfalls of an interfaith approach to faith traditions that may adhere very loyally to their dogmas. There are other reasons I could enumerate but regrettably (or fortunately for the readers) space is limited.

I think that an overwhelming majority, too, of CPE students come with excess baggage and too little self-death–I’ve observed interns, residents, even certified chaplains who have a great potential to do considerable damage…and do. The situation is not unlike seminary, you can do much to scrutinize, to form, to standardize but Whoa! when you turn them loose on the world, watch out! (A Roman Catholic diocesan priest, who also serves in the chancery tribunal, remarked ironically to me one day, “They’ll ordain anybody these days.” Which is probably true given the shortage of priests today.)

The so-called supervisors of the CPE programs almost invariable have their own biases and agendas, and these tend to impair good formation.
In some, not all instances, too, CPE programs have become “pay-to-work” programs in which minimally screened individuals, wet behind the ears and green, are turned loose on the floors to deal with sophisticated staff and human beings in existential crisis. I don’t feel that’s right. And I have also observed that interns are exposed to the same curriculum content for three or four years, and unless they have the academic predisposition to independently advance their armamentarium of experience through narrative and study, many don’t build their foundations. Some interns do not have theology or pastoral studies to help them through the necessary processing, and almost all have a depraved Western bias to their spirituality that tends to act as a speed bump when offering care to Non-western recipients. These programs tend to be “chaplain mills.” CPE does not fit the bill on its own to form professional, well-rounded spiritual care providers, but does excel in churning out multitudes of volunteers for greedy institutions. That may be one of the reasons it has survived this long.

On another level, some practitioners involved in the discussion advocated that the “Gospel” or, by extension, holy scriptures, has no firm place in chaplaincy. I do differ in that the fundamental ethics of the “Gospel” (not as understood principally by the evangelicals or fundamentalist among us) is a major part of chaplaincy. servant leadershipI cite particularly the beatitudes and the teaching of discipleship and servant leadership (chaplaincy is certainly not limited to the sick and dying but to the suffering generally). While I abhor the notion, and even more so the practice of proselytizing to captive audiences, and would hasten to emphasize that evangelization and catechization is not a fundamental role of the chaplain, ethics, discipleship, and servant leadership all play a special role in the myriad activities of the professional chaplain. (Note also that I do distinguish between the “professional chaplain”, the pastoral/spiritual care associate, and the visitor providing spiritual support.) To advocate that the truths and values espoused by the “Gospel”, the holy scriptures of any faith or spiritual tradition might have no place in chaplaincy is to advocate a position, I believe, of a chaplaincy practice devoid of ethics (and religion) (I do realize that this is a particularly “Christian” approach and my Judaic, Islamic and Buddhist colleagues may not necessarily agree with the religion-ethics statement, but I make the statement here somewhat loosely for convenience sake).

I’m not judging colleagues in chaplaincy or Clinical Pastoral Education too severely at all. In fact, I’m simply sharing my own observations and opinions based on personal experience. I am not a bit surprised when some readers tend to take these observations personally, as if they were meant to make an ad hominem stab at the straw[wo]men of CPE; I usually anticipate that persons in our line of work have a bit more self-awareness not to take every facially severe remark as a lancet thrust to the heart, however.

Rather than play an offended person’s role, perhaps we all would benefit by admitting that we may have learnt something about one’s self as through another’s eyes.

We Respond, We don't React.

We Respond, We don’t React.

Our role is to humbly respond, not to knee-jerk react. After all, to paraphrase the prophet Martin Luther King, Jr.: ‘We are all wrapped in the same cloth…when we directly hurt another we indirectly hurt ourselves.” (I do hope I did that statement justice!). So, when one party to the conversation called such a response arrogant, and a failure to simply accept some responsibility in relationship to colleagues’ responses, I merely responded, “My point indeed. The mouth loves the feel of words.” Instead we minimize, rationalize and justify our behavior, making certain to protect one’s self. This particular correspondent insists that “our patients have thick enough skins to handle a collar.”panda overload My response was tantamount to the fact that I don’t think that we have any right to expect patients to have “thick skins.” Some practitioners in pastoral care seem to admit patients’ strengths but underestimate their sensitivity and vulnerability. Many of the patients I see have lost their thick skins and in fact are pretty bruised in terms of dignity, autonomy, fortitude, patience, etc. I see no reason to add another straw to the pile. And Yes! It’s not about us, it’s about patient-centered, family-focused, inter- and multi-disciplinary care.

bedside prayerWhen we adopt such an approach we appreciate that, whereas many of our colleagues practice their spiritual care ministry in acute care settings or in crisis settings, many colleagues may find themselves–particularly in the scenario of the long-term care setting–in the position of playing both the role of chaplain and pastor to some residents in those longer-term care facilities. Regrettably, many of these residents lived their lives unchurched or churched with infrequent interaction with their faith community; more regrettably, some faith communities have disappeared or simply no longer continue a ministry of visitation of the sick and homebound who were once part of their faith community. It’s in such situations that the chaplain may very well become the pastor, and have to function in both roles. I don’t feel that this should be a major stumbling block nor even a concern to the well-formed spiritual care provider, who is responding to a true call to spiritual care ministry.

We're all wrapped in the same cloth...

We’re all wrapped in the same cloth…